What will the apprentice be doing on site

Enable Futures, a multi award winning apprenticeship employer, is partnering with C.L.C Contractors, a national maintenance and refurbishment provider, to offer a fantastic opportunity for someone interested in becoming an Apprentice Resident Liaison Officer.

Relevant information about the project

As an Apprentice Resident Liaison Officer, you will act as a link between residents, contractors and the project team during maintenance or improvement works.

Key responsibilities:

• Answer phone calls and respond to emails
• Arrange access to properties for inspections and works
• Track residents' appointments
• Act as the main point of contact for residents before, during and after works
• Communicate project details, schedules and updates clearly
• Handle resident queries, concerns and complaints professionally and pass them to relevant persons
• Support vulnerable residents and ensure their needs are considered
• Keep accurate records of visits, operatives and housing teams
• Ensure health and safety procedures are followed when interacting with residents


What you will learn:
• Customer service and communication skills
• Conflict resolution and problem solving
• Understanding of housing maintenance and construction works
• Health and safety awareness in occupied properties

Essential qualities

• The role involves covering a large geography in Hull - therefore own car and license is an essential requirement for the role
• Hard working
• Ability to use initiative
• Friendly and personable

Qualifications Required

3 GCSE's grade 4-9 including Maths and English

Relevant information about the site

The successful candidate will work towards a Level 2 Customer Service Practitioner Qualification, which will take 12 months plus EPA (End Point Assessment)


40 Hours Per Week
Monday to Friday 08:00 - 17:00
£337 Per Week (This is made up of the National Apprenticeship Wage plus £17 travel allowance)