What will the apprentice be doing on site

Enable Futures, a multi-award-winning apprenticeship employer, is partnering with Kingfisher Windows, a company that specialises in designing, manufacturing, and installing high-performance windows and doors, to employ an Apprentice IT Support Technician.

Relevant information about the project

The aim of this role, once you are qualified is to be the go-to person for maintaining, optimising and supporting Kingfisher Windows' IT systems across the business. From troubleshooting hardware and software issues to working with industry-specific applications, you'll play a key role in keeping operations efficient, secure and compliant.

Over the period of your apprenticeship, you will start to learn how to undertake the following tasks:

• Provide day-to-day IT Support for staff across multiple departments, managing and prioritising workload effectively
• Maintain and optimise business-critical applications including Window Designer and LogiKal (Training will be provided on these systems)
• Manage and support database systems
• Install, configure and maintain workstations, mobile devices, printers, scanners and other peripherals
• Oversee hardware, network and server infrastructure
• Maintain user accounts, folder permissions and IT policies
• Assist with system upgrades, integrations and process improvements
• Develop and maintain bespoke software and reports to support operational needs
• Ensure network security through antivirus management, Windows updates and best-practice protocols
• Support compliance and audit requirements through robust IT processes and documentation
• Undertake project work and other reasonable tasks to support business objectives

Essential qualities

• Enjoy problem solving and hands-on technical work
• Communicate clearly and work well in a team
• Stay calm under pressure and think logically when troubleshooting
• Have an interest in how technology supports business operations
• Strong attention to detail
• Be self-motivated to take on a responsibility to complete the job
• Are keen to learn new skills and continuously develop
• Have a productive and organised approach to life

Qualifications Required

3 GCSE's Grade 4-9 including Maths and English

Relevant information about the site

The successful candidate will work towards a Level 3 Information Communications Technician Qualification, which will take 18 months plus EPA (End Point Assessment)


40 Hours Per Week.
Monday to Friday 09:00 - 17:00
(Start and Finish times are flexible, as long as the core hours of 9:00 and 15:00 are met)
£319 Per Week (This is made up of the National Apprenticeship Wage plus £17)