What will the apprentice be doing on site

• Providing excellent communication and customer service to residents, tenants and clients.
• Supporting residents before, during and after improvement works, ensuring they receive the best possible service.
• Keeping residents informed of project updates, including any changes or delays to scheduled works.
• Assisting with resident inductions, profiles, appointments and home visits.
• Communicating with residents by phone and in person, helping to build positive relationships and confidence.
• Updating resident information and project records using Lovell's IT systems, including EasyBOP.
• Supporting the production of resident communications and project paperwork.
• Attending resident, client and community meetings, open days and local events.
• Helping to resolve customer concerns and complaints in line with company procedures.
• Identifying and understanding individual resident needs to ensure appropriate support is provided.
• Promoting Lovell's values and services, acting as a positive ambassador for the company.
• Supporting customer satisfaction initiatives and helping the team deliver a high-quality service.

Relevant information about the project

The successful candidate will work towards a Level 2 Customer Service Practitioner Qualification, which will take 12 months (plus End Point Assessment) and will be delivered by Learning Skills Partnership on a work-based learning basis.

37.5 Hours Per Week.
Monday to Friday 08:30 - 16:30
£317 Per Week (This is made up of the Apprenticeship Wage plus £17 travel allowance)

Essential qualities

• Must be able to use and have basic understanding all Microsoft packages Word, Excel, Outlook, Power Point
• Must have a professional manner
• Be able to engage with customers at all levels
• A driving license would be advantageous
Must be able to travel to both NG5 5GX and NG8 3BB

Qualifications Required

3 GCSE's grade 4-9 including Maths and English

Relevant information about the site

Enable Futures, an award-winning apprenticeship employer, is partnering with Lovell to offer an exciting opportunity for a motivated individual to join their Customer Service team as an Apprentice Resident Liaison Officer.

Lovell is a leading partnership housing specialist, creating high-quality homes and transforming communities through innovative residential construction and regeneration projects across the UK. As part of their team, you'll play an important role in supporting residents and helping deliver projects that make a real difference to people's lives.

This is a fantastic chance to earn while you learn, gain valuable workplace experience, and develop skills that can open doors to a successful career in customer service, housing, and construction.